FAQ | Cash Services

Do you have any questions? We have the answers. Here are some of the most common questions you may have.
For other questions, simply fill in the contact form.

General questions
Problems on an automaton
Other questions

General questions

What is this new brand?: What is this new brand?

Cash Services is the new brand resulting from the partnership between the 3 banking groups: BNP Paribas, Crédit Mutuel Alliance Fédérale and SG.
Who can make a withdrawal on Cash Services ATM?: Who can make a withdrawal on Cash Services ATM?

All French and foreign customers can make withdrawals from Cash Services ATMs. Withdrawals are free of charge for customers of partner banks (BNP Paribas, Crédit mutuel, CIC and SG) or one of their subsidiary or brand (Hello Bank, Monabanq, Franfinance, Beobank and Targobank).
Does this project involve all or only a part of the bank's ATM?: Does this project involve all or only a part of the bank's ATM?

During 2026, all of ATMs will be in Cash Services colors from the 4 banking brands (BNP Paribas, Crédit Mutuel, CIC et SG).
Why do ATMs only offer withdrawal? I can't check my accounts anymore...: Why do ATMs only offer withdrawal? I can't check my accounts anymore...

At the end of year 2024, all services will be available to all customers of the 3 banking groups.
What impact will this project of pooling banking ATMs have?: What impact will this project of pooling banking ATMs have?

This project is driven by the desire to maintain and ensure throughout the territory a local service for all customers (individual and professional) of the banks partners of the project. Discounts will only be made if the agencies are less than 250m in urban areas and 750 m in rural areas.
Will ATM’s Cash Services be secure as before?: Will ATM’s Cash Services be secure as before?

Monitoring of the sites remains the responsibility of the banks.
What are the benefits for customers of partner banks?: What are the benefits for customers of partner banks?

During 2026, you will benefit from a greater number of ATMs to carry out your banking transactions (withdrawal, deposit, consultation, transfers, RIB edition, etc.). Banknote withdrawal will be free in all Cash Services ATMs.
I would like to withdraw a large amount?: I would like to withdraw a large amount?

For withdrawals of amounts that cannot be dispensed from an ATM, you must contact your bank.

Problems on an ATM

The ATM has not return my card, what should I do?: The ATM has not return my card, what should I do?

If the ATM does not return your card, please contact your bank.
To prevent misuse, all cards which are not returned will be destroyed.

Customer Service BNP Paribas : 3477 (Free service + call price)

Customer service CIC :03 88 39 85 78 (Free service + call price)

Customer service Crédit Mutuel : 03 88 40 10 00 (Free service + call price)

SG cards : 0 969 397 777 (Free service + call price)

American Express cards : 01 47 77 72 00 (Free service + call price)

Other cards : 0 892 705 705 (Service 0,35€ / min call price)
Has my bank card been stolen or lost ? What should I do?: Has my bank card been stolen or lost ? What should I do?

Please contact your bank

On your mobile app

On your customer space on your bank's website

By phone on one of the following numbers.

Customer Service BNP Paribas : 3477 Free service + call price

Customer service CIC :03 88 39 85 78 Free service + call price

Customer service Crédit Mutuel : 03 88 40 10 00 Free service + call price

SG cards : 0 969 397 777 Free service + call price

American Express cards : 01 47 77 72 00 Free service + call price

Other cards : 0 892 705 705 Service 0,35&euro / min + call price
You have not received any cash but your account has been debited? Or the amount withdrawn does not correspond to the amount requested?: You have not received any cash but your account has been debited? Or the amount withdrawn does not correspond to the amount requested?

If your banknotes have not been delivered (all or part of them), there are 2 possible causes:

the ATM captures bills that have not been withdrawn after a certain period of time,

a technical problem with the ATM (very rare),

The first thing to do: as soon as possible, get in touch with your bank. The refund of the withdrawal will be made to you as soon as possible and after verification.
Your banknotes have been stolen without your knowledge.: Your banknotes have been stolen without your knowledge.

Please contact your bank

On your mobile app

On your customer space on your bank's website

By phone on one of the following numbers.

Customer Service BNP Paribas : 3477 Free service + call price

Customer service CIC :03 88 39 85 78 Free service + call price

Customer service Crédit Mutuel : 03 88 40 10 00 Free service + call price

SG cards : 0 969 397 777 Free service + call price

American Express cards : 01 47 77 72 00 Free service + call price

Other cards : 0 892 705 705 Service 0,35&euro / min + call price
I could not withdraw money?: I could not withdraw money?

You must contact your bank.

A question? Our Answers

General questions

What is this new brand?

Who can make a withdrawal on Cash Services ATM?

Does this project involve all or only a part of the bank's ATM?

Why do ATMs only offer withdrawal? I can't check my accounts anymore...

What impact will this project of pooling banking ATMs have?

Will ATM’s Cash Services be secure as before?

What are the benefits for customers of partner banks?

I would like to withdraw a large amount?

Problems on an ATM

The ATM has not return my card, what should I do?

Has my bank card been stolen or lost ? What should I do?

You have not received any cash but your account has been debited? Or the amount withdrawn does not correspond to the amount requested?

Your banknotes have been stolen without your knowledge.

I could not withdraw money?

Other questions

I want to install an ATM in my city, what is the step to follow?